退款與取消政策

Table of Contents

Refund Policy Overview

This page explains when refunds may be available, when refunds are not possible, and how to submit a request to our support team.

Because our service includes rapid digital processing and operational work that may begin shortly after payment, refund decisions depend on processing stage, completion status, and whether service resources have already been allocated. We aim to evaluate each request fairly and transparently, while balancing customer support expectations with the cost of immediate processing activities.

Before purchasing, users should review service terms, check all traveler details for accuracy, and confirm they understand the distinction between our independent assistance service and official government channels. Many payment disputes can be avoided by verifying names, passport data, travel dates, and contact email information prior to submission.

服務性質

TDAC.asia是私人第三方服務提供商，協助旅客準備和提交泰國數字入境卡申請。我們非泰國政府機構。

Refund Eligibility

退款資格

由於我們服務的即時處理性質，提交申請後通常不予退款。但在以下情況會考慮退款請求：

Eligibility generally depends on whether processing has started, whether duplicate transactions occurred, and whether submission actions were completed. If substantial fulfillment work has already been performed, partial or full refunds may be limited. Each case is reviewed using payment records, processing logs, and timeline evidence.

• 支付錯誤且未提交申請。
• 同一申請重複支付。
• 您在付款後30分鐘內取消訂單且我們未開始處理您的資料。

以下情況不予退款：:

• 您的資料已提交至泰國移民局。
• 您填寫了導致拒絕的錯誤資訊。
• 您未滿足泰國入境要求，且超出我們控制範圍。

Processing and Request Steps

退款處理時間

退款獲批後，將在5-10個工作天內退還至原支付方式。

Approved refunds are returned through the original payment channel whenever possible. Actual posting times depend on card networks, payment providers, and bank processing cycles, which may vary by country. We recommend monitoring your statement during the stated window and contacting support with your reference details if delays occur.

如何申請退款

請透過 care@tdac.asia 聯絡我們的支援團隊，提供：

• 您的全名
• 支付參考或使用的電子郵件
• 退款原因

Cancellation Policy

取消政策

一旦提交表格並付款，申請將自動進入處理階段。處理開始後不保證能取消。如需緊急取消，請立即聯絡我們，我們將盡力在提交前協助。

Cancellation requests are time-sensitive. If you need urgent help, contact support immediately with your payment reference, full name, and the email used for checkout. Our team will check whether your request can be actioned before irreversible processing milestones are reached.

Additional Refund and Billing Guidance

To reduce the chance of billing or processing disputes, confirm all traveler details before checkout, including passport number formatting, date fields, and email spelling. Small input errors can trigger follow-up corrections and may affect processing timelines. Reviewing details carefully at the confirmation stage is the most effective way to avoid avoidable service interruptions.

If you submit multiple requests for the same traveler, keep transaction confirmations and contact support promptly so duplicate records can be reviewed. Duplicate payments may be eligible for correction based on verification of matching traveler data and timestamps. We evaluate each case using objective records to ensure a fair and consistent outcome for all users.

In some situations, financial institutions may place temporary authorizations or pending entries before final settlement. These entries are controlled by payment networks and issuing banks, and release timing may vary by provider. If you have concerns about pending charges, contact your bank with the transaction reference while our support team helps confirm order status.

Our team remains available to explain status updates, required evidence, and expected timelines for open requests. Please include clear request details and check your inbox, including spam folders, for our replies. Timely responses from both sides help complete reviews faster and improve the likelihood of smooth case resolution.

For the fastest support experience, submit refund or cancellation inquiries as soon as possible after noticing an issue. Early requests give our team the best chance to review processing state before additional fulfillment actions occur. Prompt communication improves clarity, speeds verification, and helps align next steps between customers, support staff, and payment providers.