Политика возврата и отмены

Table of Contents

Refund Policy Overview

This page explains when refunds may be available, when refunds are not possible, and how to submit a request to our support team.

Because our service includes rapid digital processing and operational work that may begin shortly after payment, refund decisions depend on processing stage, completion status, and whether service resources have already been allocated. We aim to evaluate each request fairly and transparently, while balancing customer support expectations with the cost of immediate processing activities.

Before purchasing, users should review service terms, check all traveler details for accuracy, and confirm they understand the distinction between our independent assistance service and official government channels. Many payment disputes can be avoided by verifying names, passport data, travel dates, and contact email information prior to submission.

Характер услуги

TDAC.asia — это частный сторонний сервис, который помогает путешественникам подготовить и подать заявку на цифровую карту прибытия в Таиланд (TDAC). Мы не связаны с правительством Таиланда.

Refund Eligibility

Право на возврат средств

Из-за особенностей нашей услуги и немедленной обработки заявок возврат средств обычно невозможен после подачи заявки. Однако мы рассмотрим запросы на возврат в следующих случаях:

Eligibility generally depends on whether processing has started, whether duplicate transactions occurred, and whether submission actions were completed. If substantial fulfillment work has already been performed, partial or full refunds may be limited. Each case is reviewed using payment records, processing logs, and timeline evidence.

• Оплата была произведена ошибочно, и заявка не была подана.
• Были произведены двойные платежи за одну и ту же заявку.
• Вы отменили заказ в течение 30 минут после оплаты и до начала обработки данных.

Возврат не будет произведен, если:

• Ваши данные были отправлены в Иммиграционную службу Таиланда.
• Вы указали неверную информацию в форме, что привело к отклонению заявки.
• Вы не соответствуете требованиям въезда в Таиланд, которые не зависят от нас.

Processing and Request Steps

Срок обработки возврата

Если ваш запрос на возврат одобрен, он будет обработан в течение 5–10 рабочих дней на исходный способ оплаты.

Approved refunds are returned through the original payment channel whenever possible. Actual posting times depend on card networks, payment providers, and bank processing cycles, which may vary by country. We recommend monitoring your statement during the stated window and contacting support with your reference details if delays occur.

Как запросить возврат

Пожалуйста, свяжитесь с нашей службой поддержки по адресу care@tdac.asia, указав:

• Ваше полное имя
• Реквизиты платежа или использованный email
• Причина запроса возврата

Cancellation Policy

Политика отмены

После отправки формы и оплаты заявка переходит в автоматический процесс обработки. Отмена не гарантируется после начала процесса. Если требуется срочная отмена, свяжитесь с нами немедленно, и мы постараемся помочь до отправки.

Cancellation requests are time-sensitive. If you need urgent help, contact support immediately with your payment reference, full name, and the email used for checkout. Our team will check whether your request can be actioned before irreversible processing milestones are reached.

Additional Refund and Billing Guidance

To reduce the chance of billing or processing disputes, confirm all traveler details before checkout, including passport number formatting, date fields, and email spelling. Small input errors can trigger follow-up corrections and may affect processing timelines. Reviewing details carefully at the confirmation stage is the most effective way to avoid avoidable service interruptions.

If you submit multiple requests for the same traveler, keep transaction confirmations and contact support promptly so duplicate records can be reviewed. Duplicate payments may be eligible for correction based on verification of matching traveler data and timestamps. We evaluate each case using objective records to ensure a fair and consistent outcome for all users.

In some situations, financial institutions may place temporary authorizations or pending entries before final settlement. These entries are controlled by payment networks and issuing banks, and release timing may vary by provider. If you have concerns about pending charges, contact your bank with the transaction reference while our support team helps confirm order status.

Our team remains available to explain status updates, required evidence, and expected timelines for open requests. Please include clear request details and check your inbox, including spam folders, for our replies. Timely responses from both sides help complete reviews faster and improve the likelihood of smooth case resolution.

For the fastest support experience, submit refund or cancellation inquiries as soon as possible after noticing an issue. Early requests give our team the best chance to review processing state before additional fulfillment actions occur. Prompt communication improves clarity, speeds verification, and helps align next steps between customers, support staff, and payment providers.