Refund and Cancellation Policy

Table of Contents

Refund Policy Overview

This page explains when refunds may be available, when refunds are not possible, and how to submit a request to our support team.

Because our service includes rapid digital processing and operational work that may begin shortly after payment, refund decisions depend on processing stage, completion status, and whether service resources have already been allocated. We aim to evaluate each request fairly and transparently, while balancing customer support expectations with the cost of immediate processing activities.

Before purchasing, users should review service terms, check all traveler details for accuracy, and confirm they understand the distinction between our independent assistance service and official government channels. Many payment disputes can be avoided by verifying names, passport data, travel dates, and contact email information prior to submission.

Service Nature

TDAC.asia is a private, third-party service provider that assists travelers in preparing and submitting their application for the Thailand Digital Arrival Card (TDAC). We are not affiliated with the Thai government

Refund Eligibility

Eligibility for Refunds

Due to the nature of our service and immediate processing of applications, refunds are generally not available once a submission has been made. However, we will consider refund requests under the following conditions:

Eligibility generally depends on whether processing has started, whether duplicate transactions occurred, and whether submission actions were completed. If substantial fulfillment work has already been performed, partial or full refunds may be limited. Each case is reviewed using payment records, processing logs, and timeline evidence.

• The payment was made in error and no application was submitted.
• Duplicate payments were made for the same application.
• You cancel the order within 30 minutes of payment and before we begin processing your data.

Refunds will not be issued if:

• Your data was submitted to Thai Immigration.
• You entered incorrect information in the form that led to rejection.
• You failed to meet Thai entry requirements outside of our control.

Processing and Request Steps

Processing Time for Refunds

If your refund request is approved, it will be processed within 5–10 business days back to the original method of payment.

Approved refunds are returned through the original payment channel whenever possible. Actual posting times depend on card networks, payment providers, and bank processing cycles, which may vary by country. We recommend monitoring your statement during the stated window and contacting support with your reference details if delays occur.

How to Request a Refund

Please contact our support team at care@tdac.asia with:

• Your full name
• Payment reference or email used
• Reason for refund request

Cancellation Policy

Cancellation Policy

Once your form is submitted and payment is made, the application enters automatic processing. Cancellations cannot be guaranteed once this process starts. If you need to cancel urgently, contact us immediately, and we will do our best to assist before submission.

Cancellation requests are time-sensitive. If you need urgent help, contact support immediately with your payment reference, full name, and the email used for checkout. Our team will check whether your request can be actioned before irreversible processing milestones are reached.

Additional Refund and Billing Guidance

To reduce the chance of billing or processing disputes, confirm all traveler details before checkout, including passport number formatting, date fields, and email spelling. Small input errors can trigger follow-up corrections and may affect processing timelines. Reviewing details carefully at the confirmation stage is the most effective way to avoid avoidable service interruptions.

If you submit multiple requests for the same traveler, keep transaction confirmations and contact support promptly so duplicate records can be reviewed. Duplicate payments may be eligible for correction based on verification of matching traveler data and timestamps. We evaluate each case using objective records to ensure a fair and consistent outcome for all users.

In some situations, financial institutions may place temporary authorizations or pending entries before final settlement. These entries are controlled by payment networks and issuing banks, and release timing may vary by provider. If you have concerns about pending charges, contact your bank with the transaction reference while our support team helps confirm order status.

Our team remains available to explain status updates, required evidence, and expected timelines for open requests. Please include clear request details and check your inbox, including spam folders, for our replies. Timely responses from both sides help complete reviews faster and improve the likelihood of smooth case resolution.

For the fastest support experience, submit refund or cancellation inquiries as soon as possible after noticing an issue. Early requests give our team the best chance to review processing state before additional fulfillment actions occur. Prompt communication improves clarity, speeds verification, and helps align next steps between customers, support staff, and payment providers.