Privacy Policy

Table of Contents

Privacy Policy Overview

This page explains what data we collect, how we use it, how long we keep it, and how you can contact us regarding your information.

When you use our assistance platform, certain information is required to provide the service you requested, including traveler identity data, travel itinerary details, and communication details for confirmations. We process this information to prepare, validate, and deliver your travel-related documents. We apply appropriate administrative and technical controls to limit unauthorized access and to protect your information during processing and storage.

Our privacy approach is based on data minimization and purpose limitation. This means we only request fields that are relevant to your submission workflow, customer support, payment handling, and fraud prevention checks. We do not sell your personal information. Access to sensitive records is restricted to authorized personnel with operational need, and all handling activities are designed to support secure and reliable service delivery.

Who We Are

Our website address is: https://tdac.asia. We are a resource dedicated to helping travelers understand and navigate the TDAC submission process for entry into Thailand.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact Forms

When you fill out a contact form, we collect your name, email address, and any other information you provide. This data is used solely to respond to your inquiries and is not shared with third parties.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

• If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select 'Remember Me', your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How We Use and Protect Data

We use collected information to deliver core functions such as form completion support, application processing workflows, payment verification, and customer communications. Data may also be used for service quality monitoring, incident response, and legal compliance obligations. These processing activities are performed only as necessary for the operation of the service and to maintain platform security.

Security measures include access controls, account permissions, transport security for data transmission, and routine operational safeguards. While no online system can guarantee absolute security, we continuously improve controls to reduce risk and to handle personal data responsibly. Users are encouraged to provide accurate information and to avoid sharing sensitive credentials through unsecured channels.

Embedded Content

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Sharing Your Data

We do not share your personal data with third parties except as necessary to process your application for the Thailand Digital Arrival Card (TDAC).

Data Retention

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Your Rights

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Additionally, your personal data submitted through contact forms is stored securely on our servers and is not shared with third parties without your consent.

Our Commitment to Your Privacy

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly. We will not sell, rent, or lease your personal information to third parties. We will only use your personal data for the purposes for which it was collected, and we will take appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Contact and Requests

Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal data, please contact us at care@tdac.asia.

If you have questions about your data, correction requests, or deletion requests, contact our support team with sufficient details to identify your record securely. We may ask for verification information before processing requests to protect user privacy and prevent unauthorized changes. Response timelines may vary based on request complexity and applicable legal requirements.

Additional Privacy Guidance

Users can help protect their own information by using secure devices, avoiding public Wi-Fi for sensitive submissions, and ensuring email accounts are protected with strong passwords and multi-factor authentication where available. If you believe your account or personal information has been compromised, notify support immediately so we can investigate and provide guidance on protective next steps.

For accuracy and service quality, please submit complete and correct traveler details. Inaccurate data can cause delays, failed processing attempts, or communication issues when sending updates. Our team may contact you to verify unclear details before proceeding. This verification step helps reduce avoidable errors and supports safer handling of travel records across the service lifecycle.

Policy updates may occur to reflect operational, legal, or technical changes. When updates are significant, we aim to publish the revised effective date and maintain clear policy language so users can understand what changed. Continued use of the website after updates indicates acceptance of the revised policy terms, subject to applicable legal rights and obligations.

If you require documentation related to submitted requests, include relevant details such as traveler name, submission date, and reference identifiers in your message. Providing complete context helps us locate records more efficiently and return accurate responses. We handle support communications with care and only disclose information after appropriate identity and authorization checks.