Polisi Bayaran Balik dan Pembatalan

Table of Contents

Refund Policy Overview

This page explains when refunds may be available, when refunds are not possible, and how to submit a request to our support team.

Because our service includes rapid digital processing and operational work that may begin shortly after payment, refund decisions depend on processing stage, completion status, and whether service resources have already been allocated. We aim to evaluate each request fairly and transparently, while balancing customer support expectations with the cost of immediate processing activities.

Before purchasing, users should review service terms, check all traveler details for accuracy, and confirm they understand the distinction between our independent assistance service and official government channels. Many payment disputes can be avoided by verifying names, passport data, travel dates, and contact email information prior to submission.

Sifat Perkhidmatan

TDAC.asia adalah penyedia perkhidmatan pihak ketiga swasta yang membantu pelancong menyediakan dan menghantar permohonan Kad Ketibaan Digital Thailand (TDAC). Kami tidak berafiliasi dengan kerajaan Thailand.

Refund Eligibility

Kelayakan untuk Bayaran Balik

Disebabkan sifat perkhidmatan kami yang memproses permohonan dengan segera, bayaran balik biasanya tidak tersedia selepas penghantaran dibuat. Namun, kami akan mempertimbangkan permintaan bayaran balik dalam keadaan berikut:

Eligibility generally depends on whether processing has started, whether duplicate transactions occurred, and whether submission actions were completed. If substantial fulfillment work has already been performed, partial or full refunds may be limited. Each case is reviewed using payment records, processing logs, and timeline evidence.

• Bayaran dibuat secara salah dan tiada permohonan dihantar.
• Bayaran berganda dibuat untuk permohonan yang sama.
• Anda membatalkan pesanan dalam masa 30 minit selepas pembayaran dan sebelum kami mula memproses data anda.

Bayaran balik tidak akan dikeluarkan jika:

• Data anda telah dihantar kepada Imigresen Thailand.
• Anda memasukkan maklumat yang salah dalam borang yang menyebabkan penolakan.
• Anda gagal memenuhi syarat kemasukan Thailand di luar kawalan kami.

Processing and Request Steps

Masa Pemprosesan Bayaran Balik

Jika permintaan bayaran balik anda diluluskan, ia akan diproses dalam masa 5–10 hari bekerja ke kaedah pembayaran asal.

Approved refunds are returned through the original payment channel whenever possible. Actual posting times depend on card networks, payment providers, and bank processing cycles, which may vary by country. We recommend monitoring your statement during the stated window and contacting support with your reference details if delays occur.

Cara Meminta Bayaran Balik

Sila hubungi pasukan sokongan kami di care@tdac.asia dengan:

• Nama penuh anda
• Rujukan pembayaran atau emel yang digunakan
• Sebab permintaan bayaran balik

Cancellation Policy

Polisi Pembatalan

Setelah borang anda dihantar dan pembayaran dibuat, permohonan akan masuk ke proses automatik. Pembatalan tidak dapat dijamin setelah proses bermula. Jika anda perlu membatalkan dengan segera, hubungi kami segera dan kami akan berusaha membantu sebelum penghantaran.

Cancellation requests are time-sensitive. If you need urgent help, contact support immediately with your payment reference, full name, and the email used for checkout. Our team will check whether your request can be actioned before irreversible processing milestones are reached.

Additional Refund and Billing Guidance

To reduce the chance of billing or processing disputes, confirm all traveler details before checkout, including passport number formatting, date fields, and email spelling. Small input errors can trigger follow-up corrections and may affect processing timelines. Reviewing details carefully at the confirmation stage is the most effective way to avoid avoidable service interruptions.

If you submit multiple requests for the same traveler, keep transaction confirmations and contact support promptly so duplicate records can be reviewed. Duplicate payments may be eligible for correction based on verification of matching traveler data and timestamps. We evaluate each case using objective records to ensure a fair and consistent outcome for all users.

In some situations, financial institutions may place temporary authorizations or pending entries before final settlement. These entries are controlled by payment networks and issuing banks, and release timing may vary by provider. If you have concerns about pending charges, contact your bank with the transaction reference while our support team helps confirm order status.

Our team remains available to explain status updates, required evidence, and expected timelines for open requests. Please include clear request details and check your inbox, including spam folders, for our replies. Timely responses from both sides help complete reviews faster and improve the likelihood of smooth case resolution.

For the fastest support experience, submit refund or cancellation inquiries as soon as possible after noticing an issue. Early requests give our team the best chance to review processing state before additional fulfillment actions occur. Prompt communication improves clarity, speeds verification, and helps align next steps between customers, support staff, and payment providers.