환불 및 취소 정책

Table of Contents

Refund Policy Overview

This page explains when refunds may be available, when refunds are not possible, and how to submit a request to our support team.

Because our service includes rapid digital processing and operational work that may begin shortly after payment, refund decisions depend on processing stage, completion status, and whether service resources have already been allocated. We aim to evaluate each request fairly and transparently, while balancing customer support expectations with the cost of immediate processing activities.

Before purchasing, users should review service terms, check all traveler details for accuracy, and confirm they understand the distinction between our independent assistance service and official government channels. Many payment disputes can be avoided by verifying names, passport data, travel dates, and contact email information prior to submission.

서비스 성격

TDAC.asia는 여행자가 태국 디지털 출입국 카드 (TDAC) 신청을 준비하고 제출할 수 있도록 돕는 민간 제3자 서비스 제공업체입니다. 저희는 태국 정부와 관련이 없습니다.

Refund Eligibility

환불 자격

저희 서비스의 즉각적인 처리 특성상, 제출이 완료된 후에는 일반적으로 환불이 불가합니다. 그러나 다음 조건에 해당하는 경우 환불 요청을 고려합니다:

Eligibility generally depends on whether processing has started, whether duplicate transactions occurred, and whether submission actions were completed. If substantial fulfillment work has already been performed, partial or full refunds may be limited. Each case is reviewed using payment records, processing logs, and timeline evidence.

• 잘못된 결제가 이루어졌고 신청서가 제출되지 않은 경우.
• 동일한 신청서에 대해 중복 결제가 이루어진 경우.
• 결제 후 30분 이내에 주문을 취소했으며 데이터 처리가 시작되지 않은 경우.

다음 경우에는 환불이 발행되지 않습니다::

• 귀하의 데이터가 태국 출입국관리국에 제출된 경우.
• 거부로 이어지는 잘못된 정보를 양식에 입력한 경우.
• 저희 통제를 벗어난 태국 입국 요건을 충족하지 못한 경우.

Processing and Request Steps

환불 처리 시간

환불 요청이 승인되면 원래 결제 수단으로 5-10 영업일 이내에 처리됩니다.

Approved refunds are returned through the original payment channel whenever possible. Actual posting times depend on card networks, payment providers, and bank processing cycles, which may vary by country. We recommend monitoring your statement during the stated window and contacting support with your reference details if delays occur.

환불 요청 방법

다음 정보를 포함하여 care@tdac.asia로 지원팀에 연락하십시오:

• 성명
• 결제 참조 또는 사용된 이메일
• 환불 요청 사유

Cancellation Policy

취소 정책

양식 제출 및 결제가 완료되면 신청서가 자동 처리 단계에 들어갑니다. 처리 시작 후에는 취소가 보장되지 않습니다. 긴급 취소가 필요한 경우 즉시 연락 주시면 제출 전 최선을 다해 도와드리겠습니다.

Cancellation requests are time-sensitive. If you need urgent help, contact support immediately with your payment reference, full name, and the email used for checkout. Our team will check whether your request can be actioned before irreversible processing milestones are reached.

Additional Refund and Billing Guidance

To reduce the chance of billing or processing disputes, confirm all traveler details before checkout, including passport number formatting, date fields, and email spelling. Small input errors can trigger follow-up corrections and may affect processing timelines. Reviewing details carefully at the confirmation stage is the most effective way to avoid avoidable service interruptions.

If you submit multiple requests for the same traveler, keep transaction confirmations and contact support promptly so duplicate records can be reviewed. Duplicate payments may be eligible for correction based on verification of matching traveler data and timestamps. We evaluate each case using objective records to ensure a fair and consistent outcome for all users.

In some situations, financial institutions may place temporary authorizations or pending entries before final settlement. These entries are controlled by payment networks and issuing banks, and release timing may vary by provider. If you have concerns about pending charges, contact your bank with the transaction reference while our support team helps confirm order status.

Our team remains available to explain status updates, required evidence, and expected timelines for open requests. Please include clear request details and check your inbox, including spam folders, for our replies. Timely responses from both sides help complete reviews faster and improve the likelihood of smooth case resolution.

For the fastest support experience, submit refund or cancellation inquiries as soon as possible after noticing an issue. Early requests give our team the best chance to review processing state before additional fulfillment actions occur. Prompt communication improves clarity, speeds verification, and helps align next steps between customers, support staff, and payment providers.