返金およびキャンセルポリシー

Table of Contents

Refund Policy Overview

This page explains when refunds may be available, when refunds are not possible, and how to submit a request to our support team.

Because our service includes rapid digital processing and operational work that may begin shortly after payment, refund decisions depend on processing stage, completion status, and whether service resources have already been allocated. We aim to evaluate each request fairly and transparently, while balancing customer support expectations with the cost of immediate processing activities.

Before purchasing, users should review service terms, check all traveler details for accuracy, and confirm they understand the distinction between our independent assistance service and official government channels. Many payment disputes can be avoided by verifying names, passport data, travel dates, and contact email information prior to submission.

サービスの性質

TDAC.asiaは、旅行者がタイ デジタル入国カード（TDAC）を準備・提出するのを支援する民間の第三者サービスプロバイダーです。タイ政府とは提携していません。

Refund Eligibility

返金対象の条件

サービスの性質と即時処理のため、申請が提出された後の返金は原則として受け付けていません。ただし、以下の条件の場合は返金を検討します：

Eligibility generally depends on whether processing has started, whether duplicate transactions occurred, and whether submission actions were completed. If substantial fulfillment work has already been performed, partial or full refunds may be limited. Each case is reviewed using payment records, processing logs, and timeline evidence.

• 支払いが誤って行われ、申請が提出されていない場合。
• 同じ申請に対して重複して支払いが行われた場合。
• 支払い後30分以内に注文をキャンセルし、処理が開始されていない場合。

以下の場合は返金されません：:

• データがタイの入国管理局に提出された場合。
• 申請拒否につながる誤った情報がフォームに入力された場合。
• 当社の管理外の理由でタイの入国要件を満たしていない場合。

Processing and Request Steps

返金処理期間

返金申請が承認された場合、5〜10営業日以内に元の支払方法へ返金されます。

Approved refunds are returned through the original payment channel whenever possible. Actual posting times depend on card networks, payment providers, and bank processing cycles, which may vary by country. We recommend monitoring your statement during the stated window and contacting support with your reference details if delays occur.

返金の申請方法

以下の情報を添えて、care@tdac.asiaまでご連絡ください：

• 氏名
• 支払いの参照番号または使用したメールアドレス
• 返金理由

Cancellation Policy

キャンセルポリシー

フォーム送信および支払い完了後、申請は自動処理に入ります。処理開始後のキャンセルは保証できません。緊急の場合はすぐにご連絡ください。提出前の対応を可能な限り行います。

Cancellation requests are time-sensitive. If you need urgent help, contact support immediately with your payment reference, full name, and the email used for checkout. Our team will check whether your request can be actioned before irreversible processing milestones are reached.

Additional Refund and Billing Guidance

To reduce the chance of billing or processing disputes, confirm all traveler details before checkout, including passport number formatting, date fields, and email spelling. Small input errors can trigger follow-up corrections and may affect processing timelines. Reviewing details carefully at the confirmation stage is the most effective way to avoid avoidable service interruptions.

If you submit multiple requests for the same traveler, keep transaction confirmations and contact support promptly so duplicate records can be reviewed. Duplicate payments may be eligible for correction based on verification of matching traveler data and timestamps. We evaluate each case using objective records to ensure a fair and consistent outcome for all users.

In some situations, financial institutions may place temporary authorizations or pending entries before final settlement. These entries are controlled by payment networks and issuing banks, and release timing may vary by provider. If you have concerns about pending charges, contact your bank with the transaction reference while our support team helps confirm order status.

Our team remains available to explain status updates, required evidence, and expected timelines for open requests. Please include clear request details and check your inbox, including spam folders, for our replies. Timely responses from both sides help complete reviews faster and improve the likelihood of smooth case resolution.

For the fastest support experience, submit refund or cancellation inquiries as soon as possible after noticing an issue. Early requests give our team the best chance to review processing state before additional fulfillment actions occur. Prompt communication improves clarity, speeds verification, and helps align next steps between customers, support staff, and payment providers.